Implementation
Live in one week
A named implementation lead on our side, a project owner on yours, and a day-by-day plan with your data and your staff's time scheduled up front.
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Day 1
Provisioning and configuration
Your institution is provisioned on its own database with your name, logo and colours the same day the agreement is signed. Branches, chart of accounts, account types, loan products, charges, interest rates, staff logins and roles are set up with you.
Your part: Nominate a project owner; supply product terms and the staff list.
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Day 2
Data migration
Customers with opening balances (included), and ledger, loan and transaction history from Excel or your existing database where quoted. Trial load, exception list, sign-off.
Your part: Supply data extracts; verify sample customers.
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Day 3
Training
Role-based sessions for tellers, field officers, credit and finance staff and administrators, on-site in Lagos or online.
Your part: Release staff for half-day sessions.
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Day 4
Parallel run
Post the day in both systems and compare day-end totals. Any difference is fixed before go-live.
Your part: Run both systems for one trading day.
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Day 5
Go-live
Final balances loaded at day-end; the branch opens on Zenus the next morning with our team on call.
Your part: Sign off go-live.
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Weeks 2-3
Hyper-care
Daily check-ins, on-call support and a general refresher session once the first month-end has run.
Your part: Report anything unexpected the same day.
What we can migrate
- Customers and accounts with opening balances (included in every implementation)
- Full customer ledger and transaction history
- Running loans with schedules and repayments to date
- Chart of accounts, account types, loan types, officers and domains
- From Excel templates we provide, or directly from your previous system's SQL Server database
- Every import runs as a dry run first and produces an exception list before anything is written
Institutions with more than 10,000 customers, or history in several formats, get a fixed migration quote after a two-day data assessment.
Training and support
- Role-based training for tellers, field officers, credit, finance and administrators
- On-site in Lagos or online elsewhere; a general session after go-live
- Phone and WhatsApp support Monday to Saturday, 8:00 to 18:00 WAT
- Emergency line for service-affecting incidents at any hour
- Automated daily off-site backups with point-in-time restore on request
| Priority | First response | Resolution target |
|---|---|---|
| P1 · Service unavailable | 30 minutes | 4 hours |
| P2 · Module unusable, workaround exists | 2 hours | 1 business day |
| P3 · Limited-impact defect | 1 business day | Next release |
| P4 · How-to / change request | 2 business days | Agreed |
FAQ
Implementation questions
How long does implementation take?
One week for a standard implementation: provisioning and configuration on day one, data migration, training, a parallel run and go-live by day five, then two weeks of hyper-care. Large migrations are scoped after a short data assessment.
Can you migrate our data from our current system?
Yes. Customers with opening balances are included in every implementation. Full ledger, loan and transaction history can be migrated from Excel or directly from your previous system's database and is quoted after a short data assessment.
Do you train our staff?
Yes. Role-based training for tellers, field officers, credit officers, finance and administrators is included, on-site in Lagos or online elsewhere, with a general session after go-live.
Start with a two-day data assessment
We look at your current records and give you a fixed migration quote and a go-live date.
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