Solution
Customer Alerts & Engagement
SMS, WhatsApp and email alerts on every transaction
Transaction alerts by SMS, WhatsApp and email with per-customer opt-in, bulk messages and announcements, alert charge recovery and a delivery log, on a prepaid wallet you control.
Customers expect an alert the moment their account moves. Zenus Banking Pro sends SMS and WhatsApp alerts through Termii and email alerts through your mail provider, with per-customer opt-in and account types that can be exempted. Bulk messages handle announcements, greetings and reminders.
Messaging runs on a prepaid wallet topped up by card or transfer; the institution sees its balance and cost per message at all times, and alert charges can be recovered from the customer's account at a rate you set.
What it does
- SMS and WhatsApp transaction alerts via Termii
- Email alerts and statements
- Per-customer opt-in and exempt account types
- Compose one-off or bulk messages to customers
- Alert charge recovery from the customer account
- Notification log with delivery status
- Prepaid wallet with live balance and per-message cost
- Internal staff messages between counter, back office and branches
How it works
- 1
Top up the messaging wallet.
- 2
Turn on alerts per account type and customer.
- 3
Every posting triggers the alert automatically.
- 4
Review deliveries and costs in the notification log.
Related
Works together with
Core Banking Solution
The branch banking core: customer profiles with any number of accounts, account opening with approval, teller cash deposit and withdrawal, tills and vault control, balance enquiry and statements.
Learn more →Transaction Processing
Real-time posting for cash, transfers, multi-credit and multi-debit batches, standing orders and bulk charges, hardened against duplicates, retries and concurrent tellers.
Learn more →Payment Processing & Collections
Loan repayments collected automatically by direct-debit mandate on the customer's card or bank account through Paystack, with retries, deactivation and a full attempt log.
Learn more →See Customer Alerts & Engagement on a live demo
A live demonstration on a sandbox with sample data, then a free two-day data assessment for a fixed go-live date.
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